Chatbots for Travel Industry
The Travel industry is one of the world’s fastest-growing sectors, with bookings hitting close to $1.6 trillion in 2017. The rise of the global traveler pool with millions of new consumers from both emerging and developed markets, many with rising disposable incomes and a newfound ability to experience the world.
But every traveler expects a very personalized customer experience – travel plans to be made exactly as per their own preferences and conveniences, often in their native languages. With the burgeoning number of travelers, this becomes prohibitively expensive for companies to identify, retain and manage professionals who have that innate understanding about their customers with the ability to be fluent in various languages.
Chatbots fit in very neatly here – with backend ERP & CRM integrations, they do have the ability to lookup customer profiles, drill into their historical activities, understand preferences and respond back in their native language – all within a fraction of the total operational cost!
Travel industry can deliver highly customized customer experiences by fully leveraging Chatbots & other AI technologies.