Chatbots for Retail Industry
Retail is a low-margin business. Retailers must optimize every process to generate maximum profits possible. However, their engagement with customers is rapidly turning omnichannel. Every channel needs specific attention resulting in higher operational and management costs.
Chatbots can step in here and perform the first level of engagement, improving engagement & conversion rates. They can hand-off the interactions to humans as and when it deems necessary.
All these results in significant cost savings while increasing customer satisfaction.