Chatbots for eCommerce Industry
Worldwide eCommerce sales will reach $1.915 trillion this year and by 2020, top $4 trillion. With such explosive growth, traditional engagement models will crumble and fail as the cost of maintaining humans for support services reaches unsustainable levels.
Chatbots can be the first layer of support services needed by the customers, partners, affiliates, and associates. They can interact in a meaningful way with full integration to backend ERP & CRM systems.
By leveraging Chatbots and other AI technologies, businesses can now scale and enable eCommerce to its fullest potential.