Chatbots for Banking Industry
The need to digitize is a matter of survival for the Banking sector. But along with digitization of the processes and its systems, comes the need to better handle customers while lowering support costs. This becomes a catch-22 situation!
Chatbots and related AI technologies can unravel this – they can pick up the mundane but heavy volume support. activities. Being tightly coupled with the backend ERP and CRM systems, these Chatbots can quickly, easily and efficiently handle customer requests at a much lower operational & support costs.
Banks can now indeed modernize their infrastructure while lowering costs.